Terms and Conditions

Cleaning Terms

Suitability For Laundry 

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

Terms & Condition

As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.

Although we think we are generally agreeable people, we recognize that complete cleaners and you may have a dispute. In this event, you agree that any legal action pertaining to this agreement, or complete cleaners generally, shall be conducted in the Courts of the Alameda County. Also We are not responsible for articles not claimed. Unclaimed garments will be handled in accordance with signs posted in store. We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we can’t assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells, and sequins. In Laundering we can’t guarantee against color loss and shrinkage: or against damage to weak and tender fabrics. Differences in count must be reported, and this ticket presented, within 24hours. Unless a list accompanied the bundle, our count must be accepted. The company’s liability with respect to any lost or damaged article shall not exceed 10 times our charge for processing it. Please check your manufacturer’s labels. Most of these items require dry cleaning not washing. Company is not responsible for any article which is left beyond 30 days. After this period, if any discount was given on this order at the time of pickup shall be removed and a storage fees shall be charged @12% per month on the total invoice amount. Article not claimed within three months shall be handled appropriately by Company and be sold to recover the billed charges. We reserves the right to refuse cleaning any garment. Removal of stain is a part of the process but, complete removal of stains can not be guaranteed and will be processed at customer's risk. We are not responsible for any loss of or damage to any personal or non-cleanable items left in the article such as money, jewelry, or anything else. If customer cannot accept the loss of any garment, please do not leave it with us. We shall not be held responsible for any ornaments/ jewelry fittings on the garment.